At intomyst, we strive to deliver your favorite products in the fastest time possible.

Delivery Timeline

• Order Processing: Once your order is confirmed, it is dispatched within 24 hours.
• Estimated Delivery: It typically takes up to 7 working days for your order to reach your doorstep from the date of order approval.

Real-Time Notifications
You don’t have to guess where your package is. Once your order is marked as 'Out for Delivery,' you will automatically receive an SMS notification containing the delivery partner's details and contact information.

We keep you updated every step of the way! To track your package:

1. Check Your SMS: Once the order is dispatched, we send a tracking link directly to your registered mobile number.
2. Tracking Link: Click the link in the SMS to see the courier partner name and the current live status of your shipment.
3. Delivery Window: If your order status shows "Out for Delivery," our delivery partner will attempt to reach you on the same day.

Need Help?
If it has been more than 7 working days and you haven’t received your package, please contact our support team at support@intomyst.com with your Order ID.

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Return Window

You have 5 days from the date of delivery to request a return. Unfortunately, if 5 days have passed since your delivery, we cannot offer you a refund or exchange.

Return Process

To initiate a return, please contact our support team at [Your Email/WhatsApp] with your Order ID and the reason for the return.

• Once your return request is approved and tracking details are generated, our courier partner will pick up the product from your location.
• Pick-up Timeline: The product will be picked up within 2 to 4 working days from your address.

Refund Timeline & Method

Once the product is successfully picked up by our delivery partner, your refund process begins:

• Processing Time: Refunds are typically initiated within 3 to 5 working days from the date of product pick-up.
• Refund Credit: The refund will be credited directly to your original payment method or your linked bank account.
• Confirmation: You will receive a confirmation message from us once the transfer is complete.

Conditions for Returns

• Items must be unused and in the same condition that you received them.
• Items must be in the original packaging.
• Returns are subject to verification by our quality team.

We're here to help! You can reach our customer support team via email, or through our contact form on the website. We typically respond to inquiries within 24 business hours. For urgent matters, please call our support line during business hours. You can also find helpful resources and FAQs on our support page.

We offer a variety of secure payment options to make your shopping experience "uncommonly" easy:

Online Payments: We partner with Razorpay, India’s leading payment gateway. You can pay via UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, and Net Banking.

Cash on Delivery (COD): Prefer to pay when you see the goods? We offer COD on all orders across most pin codes.

Absolutely. Your security is our priority. By using Razorpay, your transaction details are encrypted and processed over a secure 256-bit SSL connection. We never store your card or bank details on our servers.

Don't worry! This usually happens due to a network glitch. In most cases, the bank automatically reverses the amount within 3–5 business days. If you don't see the refund or your order hasn't been confirmed, please contact us at [Your Email Address] with your transaction details.