Shipping policy

The Journey of Your Order

At intomyst, we curate extraordinary solutions from global creators to ensure you receive the highest quality functional design. Because we prioritize excellence, each order undergoes a thorough quality inspection before being dispatched.

Shipping Timelines & Accuracy

• Processing Time: Orders are typically processed within 2–4 business days.

• Address Precision: To ensure your extraordinary finds reach you safely, please double-check your shipping address at checkout, as we are unable to redirect packages once they have been dispatched.

• Delivery Estimate: Once dispatched, please allow 7–15 business days for your items to arrive.

• Global Sourcing: To bring you the most innovative products, items may ship from different international fulfillment centers.

Real-Time Tracking & Logistics

• Stay Informed: As soon as your order is on its way, you will receive a confirmation email containing your tracking number.

• Easy Access: You can track the status of your delivery directly through the "Track Your Order" link in our main menu.

• Multiple Shipments: Because we curate products from various specialized fulfillment centers, items in a single order may occasionally ship separately to ensure you receive each solution as quickly as possible.

Costs, Duties & Protection

• Shipping Rates: Rates are calculated at checkout based on your location and the weight of your order.

• Customs and Duties: As we source designs globally, your order may be subject to local import duties or taxes; these charges are the responsibility of the customer and are not included in our shipping rates.

• Lost or Damaged Items: In the rare event that your order is lost or arrives damaged, please contact our Curators within 48 hours of the delivery date so we can initiate a priority resolution for you.